Numera support staff are available for advanced troubleshooting should you need it.
Before you contact us, though – this knowledge base contains some basic steps that may get you on your way quicker, or will help you generate more information with which to contact us.
Many monitoring service providers utilize their own software to manage or view Libris they monitor. If this is the case for you, please reference your desk level instructions for managing or viewing a device.
Some service providers use the Libris Platform or the Dealer Portal to manage or view Libris they monitor. Numera offers knowledge base articles for both - please Contact Support using the button at the bottom of the page to request access.