Libris is designed to detect real falls and ignore other events, such as a dropped Libris. For this reason, an end user is not normally able to test Libris, as they would have to really fall.
In some cases, Libris may encounter a scenario that it thinks is a fall but is not. If Libris has reported a fall that didn't happen, please determine the following and Contact Support.
- How Libris was being worn on the body
- The exact date and time of the fall
- What the user was doing at the time of the fall, for example, washing hands or climbing stairs?
- How the user fell – for example, was it a fall from a standing position or sitting position, to the ground or another surface?