Libris is designed to detect real falls and ignore other events, such as a dropped Libris. For this reason, an end user is not normally able to test Libris, as they would have to really fall.
In some cases, Libris may encounter a scenario that it thinks is a fall but is not. If Libris has reported a fall that didn't happen, please determine the following and Contact Support.
Our customer care team is here for you.Contact Support