What are the lights doing on Libris? Check our device behavior reference.
If the unit is stuck flashing the "disco lights" and not saying anything, most likely the activation is out of sequence. Turn off Libris...
...and then place it on the Charger to start the activation process again.
Last, confirm you have good cellular connectivity by using a cell phone, the platform, or other 3rd party reference. Our cellular coverage issues article provides some guidance.
If Libris will not activate, please Contact Support.
Our customer care team is here for you.Contact Support